Terms of service
Last updated: 12 October 2026
1. About us
syraatsolutions.com is operated by Syraat Solutions Ltd, a company registered in England and Wales under company number 16667192. Our registered office is Unit 1a, 32 Chatley Street, Manchester, M3 1HX, United Kingdom. Email: contact@syraatsolutions.com.
2. These terms
These terms apply to every order placed on our website. Please read them before ordering. Sections 9 and 10 explain the differences that apply if you buy as a consumer (for personal use) or as a business.
3. Our products
- Our products are made to order by 3D printing. Product images are representative. Fine layer lines and slight colour variation between batches are normal.
- Where we name another brand (for example, "compatible with Eltax Monitor III"), we do so only to describe compatibility. We are not affiliated with, endorsed by or sponsored by those brands, and their trade marks belong to their owners.
- Please check the measurements and compatibility details on the product page before ordering.
- Our products can soften at high temperatures, so keep them away from hot cars, dishwashers and very hot water. They are not food-contact items. Keep small items away from young children.
4. Your order and our contract with you
After you order, we will email you an acknowledgement. This does not mean we have accepted your order. Our contract with you is formed when we email you to confirm that your order has been dispatched. We may decline an order before then, for example if a price was clearly wrong or we cannot make the item. If we do, we will tell you and refund you in full.
5. Price and payment
Prices are in pounds sterling. Delivery charges are shown at checkout. Payment is handled by our payment providers, and we never see or store your full card details.
6. Delivery and ownership
See our Shipping Policy. Products become yours once we have received full payment. They are our responsibility until they are delivered.
7. Returns and cancellation
See our Refund Policy.
8. Your legal rights
Nothing in these terms affects your legal rights as a consumer, including under the Consumer Rights Act 2015. Products must be as described, fit for purpose and of satisfactory quality. Advice about your legal rights is available from Citizens Advice.
9. Our responsibility for loss or damage (consumers)
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of your legal rights in relation to the products; or defective products under the Consumer Protection Act 1987.
We supply products for domestic and private use only and are not liable for any business losses. We are not responsible for damage caused by using a product in a way that is contrary to its description or care instructions.
10. Business customers
If you buy as a business, the statutory consumer rights above do not apply. Our total liability to you is limited to the price you paid for the products concerned, and we are not liable for loss of profit, revenue or business, or for any indirect loss. Nothing in this section limits liability that cannot be limited by law.
11. Intellectual property
Our website content, photographs and designs belong to us or our licensors. Some product designs are used under licence from their creators. You may not copy, scan or reproduce our products or content for commercial purposes.
12. Use of our website
You must not misuse our website, including by attempting unauthorised access, introducing malicious code or scraping content.
13. Events outside our control
We are not responsible for delays caused by events outside our reasonable control. If such a delay is likely to be significant, you may cancel and receive a refund for anything not yet delivered.
14. Changes to these terms
We may update these terms. The terms in force when you place your order apply to that order.
15. Complaints
Please email complaints to contact@syraatsolutions.com. We aim to respond within 5 working days. If we cannot resolve your complaint, we will tell you about a certified alternative dispute resolution provider and whether we agree to use it.
16. Governing law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. Consumers living outside the UK keep the protection of the mandatory consumer laws of their own country.
17. Other terms
If a court finds part of these terms unenforceable, the rest remains in force. No one other than you and us has any rights under this contract. We may transfer our rights to another organisation and will tell you if we do; you may transfer yours only with our written consent.