Shipping policy

Last updated: 12 October 2026

Production

Every item is made to order. Production usually takes 1 working day (Monday to Friday, excluding UK bank holidays).

UK delivery

Postage takes 2–4 working days, so most UK orders arrive within 3–5 working days of ordering. Unless we agree otherwise, we will always deliver within 30 days. If we cannot, we will contact you and you may cancel for a full refund.

International delivery

We ship to many countries. We do not currently ship to the European Union or Northern Ireland. Delivery times vary by destination and customs processing, and the estimate for your country is shown at checkout.

Unless checkout states otherwise, the recipient pays any import duties, taxes or carrier handling fees charged by the destination country. If you refuse a parcel or do not collect it, we will treat this as a cancellation and refund you under our Refund Policy, less the cost of the parcel's return to us.

Delivery charges

All delivery charges are shown at checkout before you pay.

Tracking

Where your delivery service includes tracking, we will email you the tracking details when your order ships.

Lost or damaged parcels

Your order is our responsibility until it is delivered to you, or to a person or place you have nominated. If your parcel is lost or arrives damaged, contact us and we will replace or refund it. If tracking shows a parcel as delivered but you have not received it, tell us and we will investigate with the carrier.

Incorrect addresses

Please check your address at checkout. If a parcel is returned to us because the address you gave was incorrect, we will refund the item price once it arrives, or re-send it if you pay the additional postage.