Refund policy

Last updated: 12 October 2026

This policy explains how to cancel an order or return an item. It does not affect your legal rights.

30-day returns

If you are buying as a consumer, you can return any item for any reason within 30 days, starting the day after you receive it (or the last item, if your order arrives in more than one delivery). This is longer than the 14 days the law requires, and it applies to all products, including sale items.

To return an item, email contact@syraatsolutions.com with your order number, or use the cancellation form at the end of this policy. Then send the item back within 14 days of telling us, to:

Syraat Solutions Ltd
Unit 1a, 32 Chatley Street
Manchester, M3 1HX
United Kingdom

You pay the cost of returning the item. We recommend a tracked service, as we cannot refund an item that does not reach us unless you can show proof of postage.

Refunds

We will refund you within 14 days of receiving the item back, or of you giving us proof that you have sent it, whichever is sooner. Your refund includes the original standard delivery charge; if you chose a more expensive delivery option, we refund the standard rate only. Refunds are made to your original payment method.

You may handle an item as you would in a shop to check it. If an item is returned used, damaged or with parts missing, we may reduce your refund to reflect its loss in value.

Faulty, damaged or incorrect items

If your item is faulty, damaged in transit or not what you ordered, please email us with your order number and photos as soon as you can. Under the Consumer Rights Act 2015:

• within 30 days of delivery, you can reject the item for a full refund;
• after 30 days, we will repair or replace it, and if that is not possible or does not fix the problem, you can have a refund;
• we pay the return costs for faulty or incorrect items.

3D-printed products naturally show fine layer lines and may vary slightly in colour between batches. These are normal characteristics described on our product pages and are not faults.

Exchanges

To exchange an item, return it using the process above and place a new order.

Customers outside the UK

Consumers outside the UK keep any rights their local law gives them, and this policy does not reduce them. Import duties and taxes are paid to your local authorities rather than to us, so we cannot refund them on change-of-mind returns; you may be able to reclaim them from your carrier or customs authority.

Business customers

The cancellation rights in this policy apply to consumers. Our Terms of Service explain what applies to business buyers.

Cancellation form

To: Syraat Solutions Ltd, Unit 1a, 32 Chatley Street, Manchester, M3 1HX, United Kingdom. Email: contact@syraatsolutions.com

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods: ______
Ordered on* / received on*: ______
Name: ______
Address: ______
Signature (only if sending on paper): ______
Date: ______
*Delete as appropriate.