Privacy policy

Last updated: 12 October 2026

Who we are

Syraat Solutions Ltd (company number 16667192), Unit 1a, 32 Chatley Street, Manchester, M3 1HX, United Kingdom, is the data controller for personal information collected through syraatsolutions.com. Contact: contact@syraatsolutions.com.

What we collect

Contact and delivery details: your name, addresses, email and phone number.
Order details: what you bought, payment confirmation, returns and refunds. We do not receive your full card details; these are handled by our payment providers.
Account details: if you create an account, your login and saved preferences.
Communications: messages you send us.
Device and usage information: your IP address, browser type and pages viewed, collected through cookies.
Marketing preferences: your choices about marketing emails.

Where it comes from

From you; automatically through our website; and from Shopify, our payment providers and delivery carriers (for example, tracking updates).

How we use it and our lawful basis

Processing and delivering orders, returns and refunds — performance of our contract with you.
Keeping tax and accounting records — legal obligation.
Customer service and responding to your messages — performance of our contract, or our legitimate interests.
Preventing fraud and keeping our website secure — our legitimate interests.
Sending marketing emails — your consent, or, if you are an existing customer, our legitimate interest in telling you about similar products. You can opt out at any time.
Non-essential cookies — your consent.

Marketing

Every marketing email includes an unsubscribe link. We do not currently send marketing by text message or post.

Cookies

Our website uses cookies that Shopify needs to run the store, such as your basket and checkout. We do not currently use third-party analytics or advertising tools. If we add any, we will ask for your consent through our cookie banner and update this policy.

Who we share it with

Shopify (which hosts our store), payment providers, delivery carriers, our professional advisers such as accountants, authorities where the law requires it, and a buyer if our business is sold. We never sell your personal information.

Shopify also uses some information from your visit for its own purposes and is responsible for that use. See Shopify's Consumer Privacy Policy and the Shopify Privacy Portal. To opt out of Shopify sharing your data for advertising, visit our data sharing opt-out page.

International transfers

Some of our providers, including Shopify, process data outside the UK. Where they do, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement or Addendum.

How long we keep it

Order and accounting records: 6 years from the end of the financial year they relate to.
Customer service messages: 2 years from our last contact.
Account details: until you delete your account.
Marketing preferences: until you unsubscribe (we keep a record of your opt-out so we do not contact you again).

Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or transfer it to you or another organisation. You can object to direct marketing at any time, and withdraw consent at any time. Email contact@syraatsolutions.com. We will respond within one month, free of charge.

Complaints

If you are unhappy with how we handle your information, please complain to us using our data protection complaints form or by email. We will acknowledge your complaint within 30 days and tell you the outcome without undue delay. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.